Flooring is getting redone today. If you haven’t heard about that drama then lemme tell ya, your life is a little sweeter than it would be otherwise. Basically they put the flooring in, had the wrong measurements and cuts on the edging, glue wasn’t holding certain pieces together, and it started to buckle within days.
I shudder when I see these pictures, and it only got worse. These pictures are just a few of examples, and they were taken the day after:
Transition from the living room to the kitchen. For real.
Damaged baseboard/unfinished quarter round (left edge)
Uneven, not caulked, not cut back, etc.
Anyway, it has been weeks since this all started and we’re not very happy, ya dig? The customer service people have been pretty prompt but weren’t originally going to replace the whole floor… that is until he took up the quarter round and we all saw that boards were cut uneven, there were no spacers, and the floor was caving in at multiple locations. Oh! So that’s how bad it is! Basically, it looked like a kid strolled in here, decided he was gonna try to lay down a floor, and went for it. Fun science experiment, Mom! But I kinda sucked at it.
To be fair, I watched the guy laying the floor get left by his supervisor and he was trying really hard and looked nervous every time I spoke to him. I have to throw that in there because I preach empathy so THERE IT IS.
So I asked for the floor to be completely redone, compensation for the damage to our wall and baseboard, and a refund for the installation price. I think that’s fair considering this floor installation has now put me out for 2 full days where I’ve had to stay upstairs with babies all day (can’t get to my kitchen – awesome), and we were promised a quality product/install and we got neither and we’ve had to wait a long time for all of this ridiculousness. I’m not sure what their compensation will be yet, but this whole disaster has taught me that I have to stand up for what I feel is right. At first I was all kinda, “Oh yeah – it happens, it’s okay,” but after talking with people and watching my kids and husband trip over loose pieces I decided no, this is ridiculous and we were really done wrong. We deserve to be compensated for our time and worries and our busted up baseboard and wall and everything this has entailed. This isn’t quality, this is trying to slide by doing the bare minimum.
I’m anxious to see them today and see how the “new” flooring turns out. I’m praying that this whole thing will just be over and that I won’t walk downstairs and find a random staircase built in the middle of my floor or Elmer’s glue along the edging. I’m putting my faith in the guy that I’ve been working closely with, so let’s see if he can pull through.
And if he can’t? Well… I may temporarily misplace my empathy.






















